AI Voice Agents
Agents hold a natural conversation and complete the request on the call.
Listening Closely Enough to Act On It
We're an AI partner building voice agents that handle calls end to end, not just transcribe them for a person to finish.
ENTERPRISE VOICE AI & TELEPHONY AUTOMATION
Voice Systems That Finish the Call
A traditional IVR menu routes a caller through options and still hands them off. We build AI voice agents that understand natural speech and complete calls.
Natural Conversation
Handles real-time human interruptions, context shifts, and varied speech cadences.
Full Call Resolution
Executes database lookups, booking modifications, and triage directly on the call.
Ultra-Low Latency
Sub-second STT/TTS streaming models create seamless, fluid voice dialogues.
100% Call Analytics
Surfaces root drivers, sentiment trends, and compliance metrics across every call.
REAL-TIME VOICE AI & TELEPHONY ARCHITECTURE
Ultra-Low Latency Speech Pipeline, Full-Duplex Audio & Telephony SIP
Human-grade conversational voice agents engineered for contact centers, automated dispatch, and high-volume interactive voice response.
Layer 01Carrier Grade
Telephony Ingestion & Audio Gateway
Carrier-Grade SIP Trunking & Bidirectional Audio Streaming
Interfaces with public telephone networks and contact centers via SIP trunks, streaming bidirectional audio with sub-20ms packet dispatch.
Protocols & Standards:
SIP over TLSSRTP Media EncryptionBidirectional WebSocket (WSS)20ms Audio Packet Chunks
Core Layer Subsystems
SIP / PSTN Trunking Gateway
Opus / G.711 Audio Codecs
Acoustic Echo Cancellation (AEC)
Jitter Buffer Managers
Deterministic boundary: Zero unvalidated prompts or arbitrary un-sandboxed executions permitted.
What We Build
Four ways we put voice AI to work, from a single automated call to a full analytics layer across your call center.
Speech-to-Text / Text-to-Speech
Pipelines that convert speech accurately in both directions, in real time.
Call Automation
Routine calls get handled end to end without a live agent.
Voice Analytics
We surface patterns and issues across every call, not just a sampled few.
Natural. Complete. Measurable.
We build voice systems that hold a real conversation, complete the call, and surface what happened across every one of them.
Natural Conversation
Worried a voice agent will sound robotic and frustrate callers?
We build agents that understand natural speech and respond conversationally, so a caller isn't stuck navigating a rigid menu tree.
Full Resolution
Already have an IVR that just routes calls without resolving anything?
Our voice agents complete the request on the call itself, instead of routing it to a person for the actual resolution.
Call Visibility
Concerned you don't actually know what's happening across your call volume?
Our voice analytics surface patterns and issues across every call, not just the small sample a team could manually review.
Frequently asked questions
Everything you need to know about FWC's enterprise voice AI and telephony solutions
A traditional IVR routes a caller through fixed menu options and still hands complex requests to a person; an AI voice agent understands natural speech and completes the request itself on the call.
Yes. We build call automation that handles routine requests end to end, so a live agent is only needed for calls that genuinely require one.
Our voice analytics process every call rather than a sampled few, surfacing patterns and issues across your full call volume instead of just what a manual review would catch.
Yes. We build voice agents and call automation on top of the phone and contact center systems already in use, rather than requiring a separate platform.
Let’s Start Engineering
Success & Impact
Together.
Let’s turn business
challenges into opportunities.